Return & Refund Policy

Returns

For food-safety and hygiene reasons, we generally do not accept returns of opened or used food products.

A return, replacement, or refund may be considered if:

• The wrong product was delivered
• The package arrived damaged or tampered with
• The product is defective
• The product is compromised or unfit for consumption due to an issue attributable to Nutvique

Return / Refund Request Timeline

Customers should contact Nutvique within 48 hours of delivery if they receive a damaged, incorrect, defective, or compromised product.

The request should include:

• Order number
• Product name
• Clear photographs/videos of the product
• Photographs of the packaging and shipping label
• Batch/lot details, where available
• Description of the issue

Customers should retain the original product and packaging until the issue has been reviewed.

Damaged Package

If your package arrives visibly damaged, please take photographs before opening it where possible.

If the product inside is damaged or compromised, contact our customer support team within 48 hours of delivery.

After verification, Nutvique may arrange a replacement or refund, depending on the circumstances.

Incorrect Product

If you receive a product different from the one ordered, please contact us within 48 hours of delivery.

After verification, we may arrange a replacement or provide a refund for the eligible amount.

Quality Complaints

If you believe there is a genuine quality issue with a product, please contact us promptly with:

• Order number
• Product name
• Batch/lot details, where available
• Photographs/videos
• Description of the issue

We may request additional information to investigate the complaint before approving a replacement or refund.

 Non-Returnable Situations

Returns or refunds may not be accepted for:

• Change of mind after delivery
• Personal taste preference or dislike
• Products that have been opened or consumed
• Improper storage after delivery
• Damage caused by the customer
• Products affected after exposure to excessive heat, moisture, or unsuitable storage conditions
• Requests made outside the applicable complaint window
• Products purchased from unauthorised sellers

Natural variations in the size, colour, texture, or appearance of nuts and dry fruits may occur and will not necessarily be considered a product defect.

Important Return Instructions

Please do not send any product back to Nutvique without first contacting customer support and receiving return or replacement instructions.

Contact Us

If you have any questions about our Return & Refund Policy, please contact our customer service team. We are here to help and will respond to your inquiry as quickly as possible.

NutviqueEmail: [Insert Email Address]

Phone: [Insert Phone Number]

Order Number: Please mention your Order ID in your communication.